Contact Us
The fastest way to reach us is by email. We typically respond within 24 hours on business days.
Get Monli
Monli is available on the App Store for iPhone (download Monli for iPhone) and is distributed through Google Play for Android phones.
When Writing to Us
To help us resolve your issue quickly, please include:
- A brief description of the problem or question
- Your device model and iOS or Android version
- The version of Monli you're using (visible in Settings)
- Screenshots if applicable
App Issues
Bugs, crashes, display problems, or unexpected behavior — let us know and we'll investigate.
Premium & Billing
Monli Pro is purchased through the App Store on iPhone or Google Play on Android. The exact product, price, and terms are shown in the app and the store's purchase sheet before you buy.
Feature Requests
Have an idea for Monli? We'd love to hear it. Send us your suggestion by email.
General Questions
Anything else about Monli, privacy, data handling, or the app — just reach out.
Monli for Android
How do I restore Monli Pro on Android?
Make sure your phone is signed in to the Google account you used to buy Monli Pro in the Google Play Store. Then open Monli, go to Settings, and tap Restore Purchases (also available at the bottom of the Monli Pro screen). Purchases are tied to the store you bought them from: a purchase made on the App Store does not unlock Monli Pro on Android, and vice versa.
How do I cancel my subscription on Google Play?
Open the Google Play Store app, tap your profile picture, then Payments & subscriptions › Subscriptions. Select Monli and tap Cancel subscription. You can also go to play.google.com/store/account/subscriptions. Deleting the app does not cancel the subscription. After cancelling, you keep Monli Pro until the end of the paid period. Refunds for Google Play purchases are handled by Google under Google Play's refund policy.
How do I move my data from iPhone to Android?
Monli has no accounts and iCloud sync is not available on Android, so data moves with a CSV file. On your iPhone, open Monli Settings, tap Export CSV (a Monli Pro feature), and send the file to yourself, for example by email or a cloud drive. On your Android phone, save the file, open Monli Settings, tap Import CSV, and pick the file. Monli shows a preview with new entries, duplicates and errors before anything is added. Check your reminder settings after importing.
How do I delete my data on Android?
Your subscription list is stored only on your phone. Delete individual subscriptions in the app, or remove everything by uninstalling Monli or going to Android Settings › Apps › Monli › Storage › Clear storage. If Android backup is enabled, you can also remove Monli's backup from your Google account backup settings.
To delete the purchase data that our purchase provider (Adapty) holds for your installation, email support@monli.app with the subject “Data deletion request”, the platform, and if possible your Google Play order number (it starts with “GPA.”). We confirm when it is done, normally within 30 days. See the Privacy Policy for details.
What is different on Android?
Monli for Android has the same Free and Pro features, including home screen widgets, App Lock with fingerprint or face unlock, statistics, custom reminders and CSV import and export. iCloud sync, Siri and Family Sharing are available only on iPhone.
FAQ
How do I restore a purchase?
Open Monli, go to Settings, and tap Restore Purchases. On iPhone, make sure you are signed in with the same Apple Account that made the purchase. On Android, make sure the Google Play Store is signed in to the Google account that made the purchase.
How do refunds work?
Purchases are billed by the store you bought from, and refunds follow that store's policy. For the App Store, use reportaproblem.apple.com with the Apple Account used for the purchase. For Google Play, request a refund through Google Play (see Google Play's refund policy).
Where is my data stored?
Your subscription data is stored on your device. On iPhone, if you enable iCloud sync, Apple syncs your Monli data through iCloud under your Apple Account. On Android, there is no cloud sync; your data may be included in your phone's own Google backup if Android backup is turned on. Monli does not operate an account system or server for your subscription list.
How do I delete my data?
You can edit or delete subscriptions inside the app. To remove local app data, delete Monli from your device (on Android you can also clear Monli's storage in Android Settings › Apps). If iCloud sync is enabled on iPhone, you can also manage iCloud data in your Apple Account and iCloud settings. To delete purchase data held by our purchase provider, email support@monli.app with the subject “Data deletion request”.
Why did I miss a reminder?
Check that notifications are enabled for Monli in iOS Settings or Android Settings and that reminder dates are correct in the app. Notification delivery can be affected by Focus or Do Not Disturb modes, battery optimization, device settings, time zone changes, and operating system behavior.
What is included for free, and what does Monli Pro add?
Free includes up to 5 active subscriptions (archived ones do not count), free trial reminders, a renewal reminder one day before each charge, the payment calendar, archive, cancel links, price history, Siri (iPhone) and CSV import within the free limit. Monli Pro adds unlimited subscriptions, custom reminder timing, spending statistics, widgets, iCloud sync (iPhone only), App Lock and CSV export.
Which plans are available? Does Family Sharing work?
Monli Pro is available as an auto-renewing yearly subscription, with a 7-day free trial for eligible new subscribers, or as a one-time Lifetime purchase. On iPhone, both support Family Sharing. Prices are shown in the app in your local currency before you buy. You can manage or cancel the yearly subscription in your Apple Account settings on iPhone, or in Google Play › Payments & subscriptions › Subscriptions on Android.
Can Monli cancel a subscription for me?
No. Monli opens the manage or cancel page of popular services, your App Store or Google Play subscriptions, or a link you saved yourself. Cancellation happens on the provider's side. After cancelling, move the subscription to the archive to keep track of how much you have saved.
How do I import subscriptions from a spreadsheet or another app?
Export your list as a CSV file (UTF-8, up to 2 MB), then open Monli Settings and choose Import CSV. Monli shows a preview with new entries, duplicates and errors before anything is added. On the free plan you can import up to the free limit.
Can I export my subscriptions?
Yes, with Monli Pro. Open Settings and tap Export CSV. The file can be imported back into Monli or opened in any spreadsheet app. If export does not work as expected, contact us with your iOS or Android version and Monli app version.
I forgot my App Lock passcode. What now?
On the lock screen, tap “Forgot passcode?” and confirm with Face ID or your iPhone passcode (on Android, with your fingerprint, face unlock or phone screen lock). App Lock will be turned off and your data stays. You can then set a new passcode in Settings. Resetting requires a passcode or screen lock to be set on your phone.
Where can I read the privacy policy and terms?
You can read the Privacy Policy and Terms of Use on this website. Both links are also available inside Monli Settings.